Shipping policy
At TENON, we take pride in crafting custom, high-quality carpentry pieces made to last. To ensure your order arrives safely and on time, please review the following shipping information.
1. Order Processing Time
- All pieces are handcrafted to order. Standard processing time is 7 to 21 business days depending on the size and complexity of your item.
- Processing begins once full payment and custom specifications are confirmed.
2. Shipping Options & Delivery Estimates
- We ship by boat from GDH Thinadhoo to Male' & Hulhumale: 15–21 business days
- Boat charges set by the boat to be informed upon loading to boat
- Rush production + Express Shipping: For urgent orders, we offer prioritised production (2–5 business days) paired with express delivery. Please contact us before ordering to confirm availability.
Note: Expedited options apply after production is complete. For rush production, additional fees may apply.
3. Shipping Rates
- Shipping rates are calculated by the boat based on the item’s size, weight.
- Most boats calculate the shipping rate of the item upon sight.
4. Shipping Locations
- We ship from Thinadhoo to Male' and Hulhumale and do interboat transfers in Male'. Contact us if you need finer details on shipping to your island.
6. Packaging
- Every order is carefully packaged to prevent damage in transit.
- Large or fragile items may be crated and cushioned for added protection.
7. Damaged or Lost Packages
- If your item arrives damaged, notify us within 48 hours with photos of the item and packaging.
- We’ll work quickly to make it right.
8. Local Delivery & Pickup
- Customers near Male' can choose local delivery or free pickup by contacting us at the below number.
Need Help with Shipping?
Contact our team with any questions:
📧 sales@tenon.mv
📞 +9607285852
Last Updated: 15th May 2025